Career Opportunities at Anderson Sobel Cosmetic Surgery
Our team at Anderson Sobel Cosmetic Surgery is fully committed to the safety and comfort of our patients, and we work daily to ensure everyone who walks through our door feels welcome and supported — from consultation through final follow-up appointment.
Our Mission: To provide safe, ethical, and outcome-oriented cosmetic surgery while treating patients impartially, and their concerns, with care, compassion, and without judgment. To serve as a resource and support to similar and related practices and their staff and represent the American Board of Cosmetic Surgery with honor. To advance the specialty of cosmetic surgery, and support the American Academy of Cosmetic Surgery, through research, publication, education, and training. To afford an appropriate, safe, and positive work environment for its entire medical, clinical, and administrative staff to enjoy the fulfillment of patient care.
Bilingual Sales Specialist and Patient Care Coordinator for Cosmetic Surgery Practice – Bellevue, WA
We are looking for a dynamic, energetic, outgoing, and organized Patient Care Coordinator to join our fast paced, prominent cosmetic surgery practice to assist in the patient acquisition process and strengthen the patient experience.
The focus of this position is cosmetic surgery sales, offering superior patient care and coordination, contact and financial management, and scheduling. Our ideal candidate must possess exceptional people skills, be technologically savvy, and a self-starter with a passion to excel.
The Patient Care Coordinator will be responsible for speaking with all new patients on the phone, explaining procedures, answering questions, providing guidance, acting as liaison between our surgeon and our patients, quoting procedure fees, scheduling surgery, promoting surgical results, reviewing pre- and post-operative instructions, collecting fees, customizing the care plans for each patient, managing the consultation process, paying close attention to the details of the entire patient experience, participating in practice marketing, and bonding and “hand holding” of patients through their surgical decision process.
This position is a customer service role, as well as a patient support role for all new and existing patients in the practice and the ideal candidate must thrive in a service environment. Must have a professional presentation that is representative of our upscale practice, be highly motivated and work well individually as well as in a team environment.
This position will need to develop a strong understanding of our non-surgical and surgical offerings to expertly explain to patients. This education will be provided over the first coming months of training.
Multi-tasking with exceptional computer skills is key. We utilize NexTech electronic health records and keep very detailed financial and marketing benchmarks which are vital to this role.
Experience and Requirements:
- Associate degree or some college education preferred, not required
- Proven record of excellence in customer service and sales
- We will consider experience in customer service, hospitality, and retail sales industry
- Demonstrated strong communication and interpersonal skills over the telephone, in written communication, and in-person
- Ability to effectively sustain multiple simultaneous tasks while maintaining a high level of customer service
- Spanish proficiency
- Strong sales aptitude
- Photography knowledge
- Advanced social media skills
- Technologically savvy
- Cosmetic surgery background
- Familiarity with NexTech and/or other electronic health records systems
- Medical office sales experience in the areas of plastic surgery, cosmetic surgery and/or dermatology would be beneficial, but we are willing to train the right person
To apply, please submit your resume to firstname.lastname@example.org.